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Who we are, and why we build Petsoft

· 3 min read
Petsoft Product Team
Petsoft Product Team
Product & Engineering

Before Petsoft existed, our team spent years working in pet care businesses. We know how much of a day can go to managing reservations, paperwork, and payments instead of caring for pets. We built Petsoft so the software carries more of that work, and your staff carry less of it.

Where we started​

Petsoft officially began in 2015 as a boarding and daycare management system. We used what we had learned working in the industry to build our own vision of how reservation and facility management could be simpler.

Petsoft was in development for several years. In 2017 it went live with our first partner facility, and we migrated their data from the custom PHP application they had been running on.

Built in a working facility​

For the next few years, their facilities were our proving ground. Every feature had to meet real business needs on real, busy days. That work produced:

  • Invoicing
  • Reservation Deposit workflows
  • Daycare coupons
  • The Pet Parent Portal
  • Integrated reporting
  • Vaccination document review and reminders
  • QuickBooks Online integration

Many more features followed, each one built to support how our customers actually work.

How we work​

Our approach has always been the same: talk to the people who use Petsoft. We ask what's working and what isn't, then improve the system by adding the features that are needed and making workflows easier for staff and pet parents.

We work hard to reduce complexity. For every workflow, we ask one question: what can the software do so that staff don't need to?

We want Petsoft to be intuitive and easy to use while still giving you the settings and controls to match how your business runs, because no two facilities work quite the same way. We also check in with our customers periodically to make sure they are getting the full Petsoft experience.

Real people, real support​

Petsoft is backed by Cosairus Software Engineering, a software consultancy in Atlanta, Georgia. Our dedicated sales engineering team responds to users directly, with no chatbots and no AI diagnostics in between. A real person handles every support request, so we can get to the root of an issue as quickly as possible.

As a growing pet care management system, we are more available for our customers and quicker to respond when an improvement is needed. Our customers are our lifeblood, and we design Petsoft to make their day-to-day operations better.

We'd love to hear from you​

We are always open to improvements, and your feedback is critical to us. If you have a question, an idea, or something that isn't working the way you'd like, we want to hear it. Contact us, or, if you already use Petsoft, open a support ticket.