Deposit and cancellation rules

This content has moved. The Deposit Policies guide describes deposit types, cancellation tiers, holiday deposits, and how Petsoft calculates refunds:

→ Deposit Policies

The Deposit Policies guide covers:

• The two calculation methods, Fixed Amount and By Invoice Percentage, and the service each method suits.
• How cancellation tiers combine, and why a cancellation after your longest tier always receives a full refund.
• Holiday deposits, which are a separate policy for each service, not one rule for the whole organization.
• The daycare coupon override and its 5:00 PM deadline.
• Full-refund overrides and the Grant Refunds permission.

For refunds and store credit, see Store Credit & Refunds.