Protecting Your Revenue

Petsoft doesn't have a "standard" cancellation policy—you set your own. You decide exactly how much to charge for deposits and how many days of notice a customer must give before they lose their deposit.

To set your custom rules, go to Organization > Deposit Policy.

How do deposits work?

You can require a deposit for any stay booked through the Parent Portal. The reservation won't be "Confirmed" until the customer pays the amount you have set.

Setting your own rules:

Rule	How to customize it
The Amount	You define the price. Charge a flat fee (e.g., $25), a percentage (e.g., 50%), or even the cost of the first night.
The Services	You can require deposits for Boarding but not for Daycare. You set the rules per service.
Refund Windows	You set the deadlines. Decide if customers need to cancel 2 days, 7 days, or 14 days in advance to get a refund.

What happens if a customer cancels?

Petsoft handles the math based on the specific "Tiers" you create. You can have as many tiers as you like.

• Early Cancellations: If they cancel before your first deadline, Petsoft can refund them automatically.
• Late Cancellations: If they miss your deadline, you can choose to automatically convert their deposit to Store Credit or keep it as a cancellation fee.

important

No more math! Once you set your deadlines (for example, "Must cancel 48 hours before"), Petsoft looks at the clock the moment the customer cancels and does all the work for you.

note

If a customer receives Store Credit, it stays on their profile and is automatically offered as a payment option the next time they book a stay!