Running more than one location

If you are expanding to a second facility, you do not need a second Petsoft account. You can run multiple locations from the same login, and switch between them without logging out.

Adding a new facility

Go to Organization > Manage > Facilities and click the green + (Add New Facility).

Every location in your organization, with the + to add another and the pencil to edit.

You will enter:

• Facility Name
• Phone Number
• Facility Address, Suite #, City, State, Postal Code
• Time Zone
• Facility Email Address

The time zone matters more than you might think. If your original location is in New York and your new one is in Chicago, the schedules and booking windows need to reflect that. Petsoft shows times in each facility's own time zone, so your staff don't have to do the math.

info

Your plan caps how many facilities you can have. At the cap, the create form is replaced by a notice and an Upgrade Now button: "You currently have N active facilities for your organization which is the maximum for your subscription. If you would like to add a new facility, please consider upgrading your plan to a higher tier."

New facilities start with boarding and daycare hours of 8:00 AM – 5:00 PM. Change them under Hours of Operation once you know your real schedule.

Editing a facility

Two fields only appear once the facility exists:

• Portal Name — the name your pet parents see for this location. Worth setting if your internal name isn't customer-friendly.
• Facility Email Address — does double duty. It's CC'd on staff support tickets, and it's the Reply-To on Petsoft emails sent for that facility, so customer replies land somewhere you'll see them.

Can I delete a facility?

No. There's no delete button — a facility you've created stays. Facilities are deactivated in bulk through the reactivation flow, and a deactivated facility drops off your Facilities list.

Setting up a new facility

When you create a new facility, you start with a blank slate. Petsoft does not copy rate levels, services, runs, or pricing from an existing facility — it never assumes a new location should charge what another one charges. You'll configure services, rate levels, and runs from scratch.

Switching between facilities

A facility switcher appears in the top navigation once you're assigned to more than one facility — note that's the facilities you are assigned to, not the ones your organization owns. If your org has two locations but you're only assigned to one, you won't see it.

When you switch, you generally stay on the same page. Looking at the daycare calendar for Location A and switching to Location B lands you on Location B's daycare calendar. Switching organizations, or switching between the office and pet parent views, takes you to the Dashboard instead.

tip

If a staff member works at both locations, assign them to multiple facilities from their employee profile — the Assigned Facilities and Default Facility fields. They'll see the facility switcher when they log in.

Shared vs separate data

Pets are shared across your organization. Customers are shared too, but each customer has a home facility, and customer search only looks at your current facility by default — tick Search All Facilities to find someone from another location.

Reservations stay with the location they were booked at, and services, rates, and runs are configured per facility.

Invoices belong to your organization rather than to a single facility, though each one records the location it came from. Reports can be run per facility or across all of them: pick "All Facilities" for company-wide totals, or filter to one location to see how it's doing on its own.

Data type	Shared across locations	Separate per location
Pets	✅	—
Customers	✅ (each has a home facility; search defaults to one location)	—
Reservations	—	✅
Invoices	Org-wide, tagged with their location	—
Payment devices	—	✅
Services & rates	—	✅
Reports	Both options	Both options

Billing per location

warning

Your subscription is priced per facility. The Subscription Tier page states the rate as "per facility / per month", and your bill is that rate multiplied by your number of active facilities. A second location doubles the subscription line.

Some limits — like your total customer count — are org-wide rather than per location. But price is not one of them.

Petsoft bills your organization as a whole: one invoice, with the subscription charged at a quantity matching your facility count. Separate per-location invoices from Petsoft aren't something the billing system produces.

See Managing Your Subscription for tier changes and what happens at your limits.