Services & Rates
Set up your prices for boarding, daycare, grooming, and add-ons, and schedule price changes with rate periods.
Runs & rate levels
Set up run rate levels and the kennel runs assigned to them, including bulk-inserting a bank of runs.
Discounts & Surcharges
Configure stackable discounts and surcharges on a service's price — multi-pet discounts, loyalty and tag-based discounts, and early/late surcharges — and how they combine.
Fees
Configure flat fees such as late checkout, and schedule fee amount changes with automatic date chaining.
Products & Retail
Manage retail items and reservation add-ons, and use rate sets to schedule price changes.
House Food
Set up a House Food product so pets can eat the facility's own food during a stay, and understand how Petsoft calculates and bills its quantity.
Hours of operation
Set your facility's weekly hours and date-specific overrides, and understand what those hours control.
Holidays
Mark holidays for your organization, control whether pet parents can check in or out on those dates, and set minimum-night requirements.
Vaccination Requirements
Configure your own vaccination requirements, set up custom vaccines, handle document uploads, and manage expired records in Petsoft.
Agreements & Waivers
Configure your Terms of Service and choose whether pet parents sign per customer or per pet before booking.
Email configuration
Configure custom SMTP settings, set your from address, and fix email delivery issues so customers actually receive your messages.
SMS configuration
Pick a text message number for your business, understand the verification wait, and get customers opted in to reservation and payment texts.
Managing Your Subscription
Manage your Petsoft software subscription, update payment methods, switch plan tiers, and reactivate an inactive account.
Restricted breeds & organization rules
Set breed restrictions and configure Petsoft's organization rules and options to control how your facility behaves.
The Free plan & Trial status
Understand the permanent Free plan, its pet and employee limits, how integrated payments raise them, and how Trial status works for organizations on a paid plan.
Multi-location management
Add a second location, understand what's shared between locations, and switch between them without logging out.