Frequently asked questions
Quick answers to the questions we hear most often from Petsoft users.
Support tickets & help desk
Learn how to create support tickets, track their progress, and use the built-in help articles when you get stuck.
Reactivation & account suspension
Reactivate a closed facility, restore account access, and understand what happens when an account is suspended.
Getting Help
Need help or have an idea for Petsoft? Learn how to report a bug, suggest a new feature, and find quick fixes for common technical problems.
Troubleshooting
Quick fixes for common Petsoft issues, including reservation errors, overlapping bookings, refund failures, and report timeouts.