Frequently asked questions
Quick answers to the questions we hear most often from Petsoft users.
Support tickets & help desk
Learn how to create support tickets, track their progress, and use the built-in help articles when you get stuck.
Reactivation & account suspension
Reactivate a closed facility, restore account access, and understand what happens when an account is suspended.
Troubleshooting
Quick fixes for common Petsoft issues, including reservation errors, overlapping bookings, refund failures, and report timeouts.