Managing Grooming Stays

Petsoft makes it easy to manage your grooming business. You can schedule appointments, track how much your groomers should be paid, and send "Report Cards" to pet parents.

How do I book a groom?

To book an appointment, go to New Reservation and select Grooming.

1. Pick a Groomer: Assign the dog to a specific stylist.
2. Pick a Time: Choose when the groom starts and how long it will take. Petsoft will warn you if the groomer is already busy.
3. Special Notes: Add instructions for the cut, like "Teddy bear cut" or "Don't use scented shampoo."

How do I see the daily schedule?

Most groomers like to see their day organized by who is working. Go to Operations > Schedule and click the Grooming tab. You'll see each groomer's column and what they have planned for the day.

How do my groomers get paid?

Petsoft tracks the time your staff works through the Time Clock. You can run the Payroll Report to see exactly how many hours your groomers worked during any date range.

Sending Grooming "Report Cards"

After the groom is finished, you can send a note to the pet owner through the portal. You might want to include:

• Which blade was used (like a #10 or #7).
• Any skin issues you found (like a hot spot or a bump).
• How the pet behaved during their bath.

tip

Selling products? You can easily add items like special shampoos or bows to the bill when the customer comes to pick up their pet!

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Grooming appointment flow

Grooming report card contents

Category	What to include	Example
Blade/Tool used	Clipper blade or scissor type	#10 blade, #7 blade
Skin/Coat check	Any issues noticed	Hot spot on left flank, dry skin
Behavior notes	How the pet handled grooming	Calm for bath, nervous for nails
Next appointment	Suggested return date	"Recommend groom in 6 weeks"
Products used	Special shampoos or treatments	Oatmeal shampoo, flea treatment

Groomer payroll tracking matrix

Task	Where to track	Report to run
Clock in at start of shift	Dashboard > Time Clock	Payroll Report
Clock out at end of shift	Dashboard > Time Clock	Payroll Report
Review hours by date range	Employees > Time & Attendance	Payroll Report
Verify groomer availability	Operations > Schedule	Schedule report