Medications & Feeding

Pets must receive the correct medication and food. In Petsoft, you record a pet's feeding instructions on its profile. You record medication schedules on a reservation.

Adding Feeding Instructions

The system stores feeding instructions on the pet's record, not on a reservation. Enter the instructions one time. They will then appear, read-only, on every reservation for that pet.

1. Go to the customer's page.
2. Find the pet and click Edit.
3. Fill in the Feeding Instructions and Dietary Requirements fields with the pet's food requirements. For example, enter "1 cup dry kibble AM/PM".
4. Click Save Changes.

The reservation edit page displays these feeding instructions when they exist. You cannot enter or change them on this page. Go to the pet's profile to update them.

Adding Medications to a Reservation

Staff can add medication instructions when they create a new reservation. Staff can also add instructions later, if the customer brings medication at drop-off.

1. Go to Reservations.
2. Find the upcoming or active reservation and click Edit.
3. Scroll to the Medications section to record medications.
4. Click Add Medication.
5. Enter the medication name. Add one or more delivery instructions as free text, with a date and time for each. For example, enter "Insulin, 2 units, twice daily with food" as one delivery. There is no separate field for dosage or frequency. Write the dosage and frequency together in the free-text instructions for each delivery.
6. Each delivery row has three actions. Mark Delivered marks that one delivery as given. Edit opens the whole medication, including all of its deliveries, for editing. Delete removes the whole medication and all of its deliveries, not only the one row.
7. Click Save Changes.

Daily Care Reports

After you add instructions to the reservation, the instructions appear automatically in your daily reports.

• Kennel Cards: When you print a Kennel Card for the run, it shows the feeding and medication instructions at the top.
• Medications Report: Every morning, run the Daily Medications Report from the Reports dashboard. This creates a checklist of every pet that needs medication that day.

important

Always check the Daily Medications Report against the physical medication that the owner brings at drop-off. This step confirms that the report is correct.

Where instructions appear

Instruction type	Where it's entered	Where it appears	Used by
Feeding Instructions / Dietary Requirements	Pet profile	Kennel Card (top), Reservation details (read-only)	Kennel attendants
Medications	Reservation edit page	Kennel Card (top), Daily Medications Report	Kennel attendants, Veterinary staff
Special notes	Reservation details	Reservation details, Kennel Card	All staff

Daily care verification checklist

Step	Task	Verification
1	Print Daily Medications Report	Every morning
2	Compare with the physical medication brought at drop-off	Check the name and delivery instructions
3	Print Kennel Cards	Confirm feeding and medication instructions are visible
4	Give the AM medications	Check off on report
5	Give the PM medications	Check off on report
6	Note any refusals or reactions	Record in reservation notes