Online Booking & Requests

One of the best things about Petsoft is that your customers can request their own stays online. This saves your staff hours of time on the phone!

How it works

When a customer asks for a stay through the portal, Petsoft automatically checks a few things:

1. Shots: Does the pet have all their required shots?
2. Space: Is there actually a room available for those dates?
3. Blocked Customers: Is this a customer you've blocked in the past?

How do I approve a request?

All new requests will show up right on your Dashboard.

1. Click on the Pending Requests box.
2. Look over the dates and the pet's info.
3. Approve: This turns the request into a real booking and emails the customer to let them know.
4. Deny: If you can't take the pet, click Deny. You can even send a polite note explaining why.

Can I set my own rules?

Yes! You can choose exactly how online booking works for your business. Go to Organization > Branding > Parent Portal to change these:

Booking rules

• No last-minute bookings: You can stop people from booking a stay for "today" (for example, you can require at least 24 hours' notice).
• Booking far in advance: Choose how far out people can book (like up to a year away).

Turning services on or off

You can choose which services can be booked online. For example, you might want people to book Boarding online but call you for Grooming.

tip

Keep them informed: You can set up an Automatic Email that tells the customer "We've received your request and will let you know soon!" This stops them from calling you to check on it.

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Online booking approval flow

Booking rules comparison

Rule	What it controls	Example setting
No last-minute bookings	Minimum advance notice required	24 hours
Booking far in advance	Maximum days into the future	365 days
Service availability	Which services show online	Boarding on, Grooming off

Quick decision guide for requests