Booking & Managing Stays

Petsoft makes it easy to handle bookings from the moment a parent calls to the moment the pet goes home.

The life of a booking

Every stay goes through these simple steps:

1. Unconfirmed: The stay is requested but no deposit has been paid yet.
2. Confirmed: The deposit is paid and the spot is saved.
3. Checked In: The pet has arrived on site.
4. Checked Out: The bill is paid and the pet has gone home.

How do I book a stay?

You can start a new booking from the dashboard by clicking New Reservation.

1. Pick the Customer: Type their name to find them.
2. Pick the Pets: Check the box for each pet that is staying.
3. Choose the Service: Pick Boarding, Daycare, or Grooming.
4. Set the Dates: Pick the arrival and departure days and times.
5. Pick a Room: Choose where the pet will stay. Petsoft will tell you if the room is already full.
6. Check the Price: Petsoft will pick the price automatically based on the pet's weight.
7. Save: Click Save to finish!

What if two pets are in the same room?

Petsoft has built-in Conflict Detection. If you try to book a pet into a room that is already taken, you'll see a warning.

If a room is full, Petsoft will even suggest the next available room for you!

Seeing everything at once

Once you save a booking, it will show up on your Occupancy Board. This is where you can see all your arrivals and departures for the day in one place.