Automatic Emails & Texts
Petsoft sends some messages to your customers automatically. You set the timing of the stay reminders. You set the wording of the review request.
Where do I turn these on?
To send email from your own account, go to Organization > Settings > Emails. You can find the review request templates in Organization > Settings, under the Customer Reviews section.
You control some message timing. Other message timing is fixed. You can choose how many days before arrival Petsoft sends the stay reminders. The timing of the review request is fixed. See the table below.
How the timing works:
Common messages, and what you can change:
| Message Type | How you can change the timing |
|---|---|
| Upcoming Stay Reminder | Set your own days. There are two settings: Boarding Reservation Reminder Days and Daycare Reservation Reminder Days. |
| Vaccination Records Warning | You set this through the Vaccine Warning Window. |
| Review Request | Petsoft sends this message about 2 to 3 days after checkout, only after a customer's first multi-day boarding stay. You cannot change this timing. |
Set both reminder-day settings at Organization > Settings > Options. If you do not change these settings, Petsoft sends boarding reminders 2 days before check-in. Petsoft sends daycare reminders 1 day before check-in.
Customers can turn these reminders on or off. They can set a preference for each type and each channel on their Notification Settings tab. The boarding and daycare reminders are separate preferences.
Use your own words. You can rewrite the review request templates in your organization's own style.
How to get more Google reviews
The Review Request message can help your business get more reviews. Petsoft sends this message automatically, about 2 to 3 days after checkout. Most customers are still happy at this time, so they are more likely to leave a 5-star review.
Petsoft sends this message only after a customer's first multi-day boarding stay. Daycare and grooming visits do not send this message. A customer's later boarding stays also do not send this message.
Still Need Help?
If you need help with automated rules or your templates, open a support ticket:
Contact Support & Open a TicketStill stuck?
Our team is happy to help. Reach out and we'll get you back on track.