How Online Booking Works
The best part of the Parent Portal is that your customers can request stays themselves. This means fewer phone calls and less data entry for your staff.
How your customers book a stay
When a customer wants to book a stay, they follow these simple steps:
- Pick a Service: They choose Boarding, Daycare, or Grooming.
- Pick Dates: They choose when they want to arrive and leave.
- Pick Pets: They select which of their pets are coming.
- Shot Check: Petsoft automatically checks if their shots are up to date. If they aren't, the system will ask them to upload new records.
- Pick Extras: They can add things like "Individual Play Time" or an "Exit Bath."
- Send Request: The request is sent to you to look over.
What do you do next?
When a request comes in, it shows up on your dashboard. You have the final say!
- Approve: This saves the spot and emails the customer to let them know.
- Deny: If you're full or can't take the pet, you can click Deny and send a quick note.
What can I control?
You can set your own rules in the settings:
- No last-minute bookings: Stop people from booking "for today." You can require them to book at least 24 or 48 hours in advance.
- Holiday blocks: If you know you'll be full for Christmas, you can turn off online booking for those dates.
- Service choice: You can allow online booking for Daycare but require phone calls for Boarding.
tip
Prepare your team: We recommend a 24-hour lead time. This gives your staff a chance to check the schedule and make sure everything is ready before the pet arrives.
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