Paying Bills & Seeing Receipts

The Parent Portal makes it easy for your customers to see what they owe and pay their bills online. This means you don't have to chase people for checks or cash!

Can my customers see their old bills?

Yes. In the Billing section of the portal, your customers can:

• See every bill they've ever paid.
• See what they owe for upcoming stays.
• Download and print their own receipts whenever they want.

How do my customers pay?

If you use our Integrated Payments, your customers will see a Pay Now button.

1. Fast & Easy: They can type in their card info or use a card they've saved in the past.
2. Instant Update: As soon as they pay, the bill is marked as "Paid" in your system. You don't have to do anything!
3. Automatic Receipt: Petsoft emails them a receipt immediately.

Paying Deposits

If you require a Deposit for a stay, the customer can pay it right from the portal. Their spot in your kennel isn't "Confirmed" until they pay the deposit.

Using Store Credit

If you've given a customer Store Credit (for example, from a cancellation), they can use it to pay their next bill with just one click in the portal.

Is it safe?

Yes! Petsoft never actually "sees" or stores your customers' credit card numbers. All the payment info is handled by our secure banking partner.

tip

Get paid faster: Customers are much more likely to pay their bills on time when they can do it with one click on their phone!

Online payment flow

Payment features at a glance

Feature	How it works	Benefit
View all bills	Customer sees every past and upcoming invoice	Transparency, fewer "where's my bill?" calls
One-click pay	Saved card info autofills	Faster checkout, fewer abandoned payments
Auto-receipts	Receipt emailed instantly after payment	No manual receipt generation
Deposit payments	Required deposit must be paid to confirm booking	Secures revenue upfront
Store credit	One-click application at checkout	Retains value in your ecosystem
Secure processing	Card data handled by banking partner only	PCI compliance, reduced liability

Deposit status matrix

Deposit paid?	Reservation status	Can customer check in?
Yes	Confirmed	✅ Yes
No	Pending	❌ No
Partial	Pending	❌ No
Refunded	Canceled	❌ No