Your cards and account activity

The portal keeps your saved payment cards. It also keeps a full history of the charges made to your account.

info

Where you pay. The portal does not have a "pay my bill" button. Your facility settles your invoice with you at pickup. The two places the portal charges your card are:

• Complete Reservation, when your reservation requires a deposit.
• Purchase, when you buy a daycare coupon pack in the Shop.

Everything under Account Activity is a record of what happened. It is not a place to pay.

Your saved cards

The Billing and Saved Payment Methods page shows your cards. The table shows Location, Name on Card, Card, Expiration Date, Address, and Payment Option. Your default card shows Default in the Payment Option column.

Your saved cards show only the last digits. The location dropdown selects the facility. The first card you save becomes the default.

important

The portal saves your cards separately for each location. If you use more than one facility in your organization, you must save a card for each facility. If a facility has no saved card, the portal lets you know and directs you to click Add New Card to add one.

Before you click Add New Card, use the location dropdown above the table to select the facility.

• Add New Card opens your facility's secure payment window. Enter your card details there. The portal makes your first saved card the default automatically.
• The check button, labeled Make this the default payment method, changes your default card.
• The trash button, labeled Delete card, removes a card. Both buttons ask you to confirm the action.

If you are making a reservation and have no saved card for that location, the portal sends you to this page first. It then returns you to your reservation.

note

Petsoft does not store your full card number. Your facility sees only a token from the payment processor and the last few digits of your card number. This is enough to tell your cards apart.

Some facilities do not accept online card payments. If so, you will see this message: "Credit Card Payments are not currently supported for [your organization]."

Account Activity

Account Activity shows a summary of your financial history. It has cards for:

Card	What it shows
Invoices	Your recent bills.
Coupons	Your daycare coupons, grouped as Available, Applying to upcoming daycares, and Used.
Account Balance	The amount you owe.
Store Credit	Your credit balance.

Below the cards, an event log lists everything that happened. Each row shows Event Type, Display ID, Event Description, Change to Coupon Count, Change to Account Balance, and Timestamp. Click any invoice, payment, or refund to open its details.

The summary cards appear at the top. Below them is the event log. This example shows a reservation's invoices, a payment, and an applied advance payment, listed with the newest event first.

How deposits and store credit work

When a reservation requires a deposit, the portal charges your card as you complete the reservation. See Make a reservation. Your reservation then waits for staff approval.

The portal automatically uses your store credit before charging your card. If you have store credit and a deposit is due, the Review page shows how it splits the charge:

"A deposit of $60.00 is required to complete this reservation. $20.00 will be covered by store credit. The remaining $40.00 will be charged to [your card]."

Store credit appears when a refund cannot return to your original card, or when your facility issues store credit directly. You can use store credit only at the facility that issued it.

Some facilities collect deposits in person instead: "This deposit will be collected when you drop your pet(s) off."