Your pets
My Pets lists your pets with their photo, status, and age. Each pet also has a Vaccination Information section.
If you have not added a pet yet, the page shows this message: "It looks like you don't have any pets setup. Click the Add New Pet button to get started!"
Each pet's card shows a photo, status, age, and the Vaccination Information section. When a stay is booked, the card also shows the expected dates. The buttons on the right upload documents and edit the pet.
Adding a pet
Click Add New Pet.
Demographic Information
| Field | Notes |
|---|---|
| Name | |
| Type of Pet | |
| Breed | "Please enter your pet's breed or if a mix provide the primary and secondary breeds." |
| Gender | |
| Weight | Petsoft shows the allowed weight range for pets at your facility. Your organization sets the minimum and maximum weight in its configuration settings. |
| Color | "Please enter your pet's primary and secondary colors, if applicable." |
| Birth Date | See the warning below. |
| Spayed/Neutered | See the warning below. |
You can set Birth Date and Spayed/Neutered only when you first add the pet. The helper text says this clearly: "this value cannot be changed later." After you save, the system locks those fields, and only your facility's staff can correct them. Check both fields again before you click Save.
Add a pet photo. Use Upload Pet Image to add a JPEG, PNG, or WebP image. If a pet has no photo, its card shows a Profile Image Missing warning.
Additional Information
These fields are all notes you write yourself. Use them to tell your facility what it needs to know:
| Field | What to write |
|---|---|
| Allergies | "Please list any known allergies for your pet." |
| Feeding Instructions | "Please provide instructions for feeding amounts for an AM/PM schedule for your pet, noting the amounts of food." |
| Dietary Requirements | "Please describe any dietary requirements for your pet such as "no chicken" or specific brands of pet food." |
| Behavioral Issues | "If your pet has any specific behavioral issues such as instructions not to pick up your pet or that your pet does not play well with smaller pets." |
| Known Commands | "Please provide a list of known commands, such as sit, stay, come, free, as well as the command to use the bathroom, such as "Bathroom" or "Potty"." |
| Medication Instructions | "Please provide the instructions for any included medications that you will be providing with your pet for your stay including notes about the expected amount and frequency." |
Medication Instructions is a note for your facility's staff to read. The system does not track it as a dose schedule, and it does not apply the note to a stay automatically. Discuss your pet's medication with staff when you drop off your pet, too.
The same form, editing an existing pet. Notice that Birth Date and Spayed/Neutered are gone: they lock after the first save.
If your facility restricts certain breeds, you must confirm this on the form:
"I affirm that the pet I am adding is not fully or mixed with any of the restricted breeds listed below."
Click Save.
What happens next
New pets need staff approval before you can book them. The form tells you up front:
"New pets must be approved by [your facility] staff members prior to making reservations. In addition to the below information, proof of required vaccinations should be submitted for your pet. Once approved, you may need to book a trial daycare reservation as a final step of the verification process."
After you save, the portal takes you straight to the vaccination document upload.
Board Separately
Board Separately From Other Family Members keeps a pet in its own room when your other pets share one: "For families with multiple pets, this indicates that the pet should be boarded separately from the other pack members when other pets may be boarded together."
If facility staff set this for your pet, the field locks, and only staff can change it.
Vaccination documents
On a pet's Vaccination Document Upload page, upload scans or photos of the vaccination records: any image format, or a PDF. The page lists what your facility requires: "Required Vaccinations — [your facility] requires that all pets have the following vaccinations: …"
You upload the documents. Office staff review them and enter the expiration dates. The Reviewed column shows whether staff have looked at each document yet.
The upload page names the vaccines your facility requires. The Reviewed column shows False until staff check each document.
Keep your email address and telephone number up to date. If staff need more information about a document, they will use this information to contact you.
Checking your pet's vaccination status
On My Pets, open the Vaccination Information section on a pet's card. It lists each Vaccine Type, its Expiration Date, and its Status. The page marks required vaccines (required).
The system shows each status with color and an icon: green with a checkmark when the vaccine is current, amber when it is expiring, red when it is missing or expired.
Two example pets. Coco's status is Active, with every required vaccine up to date. Baxter's status is still Pending Review, and his vaccinations are missing. The buttons on each card upload documents and edit the pet.
Keep your records current before you book, not after. If something has lapsed, your facility may ask for updated paperwork before your pet's stay.
If a pet dies
Mark as Deceased, on the pet's edit page, removes the pet from your list and from any upcoming reservations. Petsoft confirms first:
"Marking a pet as deceased will remove the pet from any upcoming reservations and will remove the pet from your pets list. This action cannot be undone."
If your pet was the only one on a reservation, the system cancels that reservation and refunds the full deposit.
What you cannot change yourself
Your facility controls some fields. These fields show as read-only, or they do not appear at all:
- Birth Date and Spayed/Neutered, once you save the pet.
- Board Separately, if staff set it.
- Your pet's status, including Ineligible. If you see "This pet has been deemed ineligible due to concerns. Please contact the facility for more information.", you must discuss this with your facility directly.
- Incident records and any staff notes about your pet.
Inactive pets appear in a collapsed Inactive Pets section at the bottom of My Pets.
Still stuck?
Our team is happy to help. Reach out and we'll get you back on track.