Buying Prepaid Packages

If your facility offers prepaid daycare passes or bulk discount packages, pet parents can purchase these directly through their portal without needing to call the front desk.

The Online Shop

When parents log into their account, they can access the online storefront to view available packages.

1. The pet parent navigates to Shop in their portal menu.
2. The system displays all active Daycare Coupons and packages your facility has configured.
3. The customer selects a package (e.g., "10-Day Full Daycare Pass").
4. They review the total cost and proceed to checkout.

Checkout and Payment

Petsoft processes the payment securely using your connected payment gateway.

1. The customer selects an existing credit card on file, or enters a new card.
2. They click Submit Payment.
3. Upon a successful charge, the system generates an invoice, marks it as paid, and emails a receipt to the customer.
4. The purchased coupons are instantly added to the customer's account balance.

Using the Packages

Once purchased, the coupons sit on the customer's profile. The next time they check a pet in for the applicable service (like Daycare), staff can apply a coupon from their balance at checkout instead of charging a standard daily rate.

Package purchase and redemption flow

Prepaid packages vs. pay-per-day

Factor	Prepaid Package	Pay-Per-Day
Upfront cost	Higher (bulk payment)	Lower (per visit)
Per-day rate	Discounted	Standard
Booking friction	None at checkout	None at checkout
Cash flow	Immediate revenue	Delayed revenue
Customer commitment	Higher	Lower
Best for	Regular daycare users	Occasional boarders

Package lifecycle checklist

Stage	What happens	Who is notified
☐ Purchase	Customer buys package via portal	Customer receives receipt
☐ Fulfillment	Coupons added to account balance	Automatic
☐ Redemption	Staff applies coupon at checkout	None needed
☐ Low balance	Customer nears zero coupons	Optional reminder campaign
☐ Renewal	Customer buys new package	Customer receives receipt