Card Terminal Troubleshooting
What to check when Petsoft reports it was unable to communicate with your Ingenico Lane 5000 card terminal, and what to send Petsoft Support if it still fails.
3 docs tagged with "Troubleshooting"
Fix common problems, from dormant accounts to card terminals that will not connect.
View all tagsFrequently asked questions
Quick answers to the questions we hear most often from Petsoft users.
When accounts go dormant
Reactivate a closed facility, restore account access, and understand what happens when an account is suspended.