Release 113

Released September 3, 2026

• Redesigned email campaigns with rich formatting and images, a built-in editor, a live preview, and a step-by-step campaign builder — campaigns can now also reach customers who have never made a reservation.
• Pet parents can now message facility staff directly through the customer portal instead of email; staff reply from a new Customer Messages inbox, and both sides get a notification badge for unread messages.
• Added an email reminder for pet parents who sign up but never book, encouraging them to complete their first reservation.
• Organization signup no longer asks for a card up front — new accounts start on a free trial and add payment only when they're ready to choose a paid plan.
• Added an option to apply a service discount or surcharge to all future rate periods at once instead of adding it to each one by hand — later edits and removals carry through to those periods too.
• Added a receipt page to the Daycare Coupon Shop.
• Added the ability to set Hours of Operation during onboarding, and grooming-only facilities can now skip the boarding/daycare onboarding steps that don't apply to them.
• Added a new SMS Messages Sent report.
• "Escape Artist" is now available as a system tag.
• Google review requests now go out for every reservation type, not just a subset.
• Standardized reservation date-field wording to Arrival and Departure, standardized the spelling of "Canceled," renamed Book to Reservation and Delete to Remove, and cleaned up other wording across the app.
• Card payments now always allow a custom gratuity amount, and a tipped-payment bug was fixed.
• Pet images now show when selecting a pet on the Service Calendar and in Training.
• Filtered pet parent portal services by pet weight so ineligible services no longer appear.
• The Settings page now hides the payment gateway alert for trial organizations and shows a clearer upgrade call-to-action instead.
• Pet Birth Date is no longer a required field for office staff, making it faster to add a new pet.
• Blocked .exe files from being uploaded as pet documents.
• Fixed promo code validation so code rules are enforced correctly.
• Fixed a grooming scheduling issue that allowed overbooking.
• Fixed refund calculation for the "Require Coupons" pricing rule.
• Fixed a card-terminal transaction reconciliation issue after a page reload.
• Fixed a card charge that could complete without a matching transaction record when invoice processing failed.
• Fixed missing form labels and phone-number validation on public-facing pages.
• Fixed the New Reservation dropdown, restoring its default service of Daycare.
• Restored the Check-In and Check-Out wording on the action buttons used to check pets in and out of a reservation.
• Fixed incorrect House Food quantity on the reservation review page.