Release 114

• Organizations can now choose what their physical spaces are called — Run, Room, Condo, or Suite — and the chosen label appears throughout the app.
• Customer messaging (chat between customers and staff) is now an opt-in setting. Turn it on under Settings > Manage > Rules to make it available in the Office and Pet Parent Portals.
• Added a Repeat Schedule option so managers can copy a week's staff schedule forward across a month instead of entering it week by week.
• Added an Emails Sent report listing the emails sent to customers over a date range, with a message preview and a link to the full email. It defaults to the current facility and can be widened to the entire organization.
• Improved the SMS opt-in experience during sign-up and in account settings, and customers can now text STOP to unsubscribe from SMS messages.
• Account owners can now set a service's deposit requirement and cancellation rules directly on that service's pricing page, instead of a separate settings page. Cancellation rules appear only after a deposit is selected.
• Filter selections on Office Portal list pages (reservations, invoices, payments, and more) now apply automatically, without clicking a separate Filter Results button.
• Onboarding steps can now be revisited and re-saved without creating duplicate services, rate levels, or hours.
• Saving a reservation in the Office Portal now shows a brief "Reservation Saved" confirmation with a paw icon before returning to the calendar.
• Checking a reservation in or out from the dashboard now opens a window with the date and time already filled in, and checking out soon after checking in no longer causes an error.
• The Settings Calendar and the deposit policy, agreement policy, and fee settings pages are now limited to account owners, so front desk staff can no longer view or change organization-wide pricing and policy settings.
• The card terminal payment dialog now explains when Petsoft cannot reach the terminal software and links to the Card Terminal Troubleshooting help article, instead of showing a "Failed to fetch" error.
• Standardized wording across the app: "Multi-Factor Authentication," "Reservation Deposit" (the Pending Pre-Payment status is now Pending Deposit), and "Reserve" instead of "Book" in the Pet Parent Portal. Reservation status names shown to customers now come from a single source, so they read the same everywhere.
• In the Pet Parent Portal, "Cancel Reservation" now reads "Cancel Stay," and Payment History is now called Account Activity.
• Kennel run settings are clearer: the unused Length, Width, and Height fields were removed, Covered Run now explains that the run is fully enclosed, and Automatically Assign uses a toggle switch with a tooltip explaining that unchecked runs are staff-assigned only.
• The Disclosure field on the Promo Code edit page now explains its purpose: promotional terms and conditions shown to customers.
• Deposit policy editing no longer lists inactive facilities.
• Layout improvements: long service names on reservation details are easier to read, customer balances are left-aligned, Organization Profile contact information displays consistently, and the password checkmark on the Set Password and pet parent sign-up pages no longer overlaps the browser's show/hide password icon.
• Improved reliability of background jobs, receipt printing, sign-up, and security checks, especially during periods of heavy site traffic.
• Restored Reservation Reminder notification emails.
• Fixed long allergy notes not saving in full.
• Fixed applying a promo code to a completed reservation's invoice erasing products, services, or prices that staff had added or changed by hand.
• Fixed a promotion starting on the current date being rejected as starting in the past, and editing a reservation covering the current date incorrectly reporting the location as at capacity.
• Fixed reordering a discount or surcharge on a rate-level-priced service sometimes failing to save the new order.
• Fixed an error some pet parents saw when a reservation or pet submission was interrupted before it finished uploading.
• Fixed an error on the Weekly Pet Boarding Volume report.