Release 115

• Organization owners can now register their business for text messaging directly from Settings, with no manual approval step from Petsoft support, so new organizations can be set up for SMS again.
• When a Petsoft account is deactivated, its texting phone number and messaging campaign are released so they stop incurring charges; both are re-registered automatically if the account is reactivated.
• Added a "View Customer Phone Numbers" permission — employees in a group without it see customer phone numbers masked to the last four digits, but can still update a customer's number. Every existing group keeps full access.
• Pet parents must now agree to the Terms of Service, Privacy Policy, and your organization's Customer Agreement (when one is configured) before an account is created, whether they sign up directly or accept a portal invite.
• Facility Services can now have a true minimum weight tier, and staff can confirm and continue a reservation for an underweight or unweighed pet instead of being blocked.
• Sales tax now appears as its own line on the reservation estimate in the Pet Parent Portal, instead of being folded into each item's price.
• Added a Reservation Canceled entry to the pet parent's Account Activity, showing whether the deposit was retained or refunded.
• Added customer notes and pet notes to the Organization Export.
• Account owners are now emailed when a subscription payment is declined or their account is deactivated, and declined payments are retried daily for three days.
• Saving a reservation now shows a single progress dialog that changes from "Please wait" to "Reservation Saved" in place, instead of switching between two pop-ups.
• Purchasing a coupon pack for a location with no card on file now prompts you to add a payment card, instead of showing an empty required dropdown.
• Bulk Insert Kennel Runs and Add Run now save at a facility with no Facility Services instead of silently doing nothing, and both forms link to Facility Services. The bulk page now uses the same toggle switches as the single run page, and run-limit messages explain the limit.
• Petsoft house ads now appear in the Pet Parent and Office Portals for Free and Starter organizations; upgrading to a higher plan removes them.
• Improved the speed, content, and page layout of the petsoft.com website, and added links between the website and the Help Center.
• Refreshed the pet parent registration page with warmer, friendlier language, including clearer explanations when a location isn't accepting new registrations or when something prevents sign-up from completing.
• The Daycare Coupons page now shows your pet care center's name instead of generic wording when coupons aren't available for purchase.
• Permission override and view-switch prompts now use plain-English wording, for example "Manager Approval Required" instead of "Authentication for Permission."
• Validation messages on the New Reservation screen now explain what to fix in plain language instead of generic error text.
• Renamed the "Inherit" option on organization group permissions to "Not Set," which more accurately describes a permission the group does not grant.
• Report names in the Reports list no longer say "Kennel" for facilities that have renamed their physical space label (for example, "Suite" or "Room").
• Strengthened security on Pet Parent Portal reservations and in the Customers area of the Office Portal.
• Improved the reliability of internal record-keeping for card payment refunds and voids.
• Fixed a saved card declined as restricted still appearing as a payment option on the invoice after the failed payment.
• Fixed canceling one day of a multi-day reservation whose deposit was paid with a mix of coupons and a card — it no longer fails with a refund error, and the canceled day's deposit is returned to the payment that funded it.
• Fixed the cancellation refund amount shown in the Pet Parent Portal, which could be wrong depending on the time of day a boarding reservation was canceled.
• Fixed an error that prevented staff from removing a service or add-on from a reservation when the invoice line had a discount or surcharge applied.
• Fixed tag-based discounts and surcharges never applying when they targeted a system tag such as Vaccine Warning or No Card on File.
• Fixed editing a discount and re-applying it to future rate periods creating a duplicate instead of updating the existing one, and a warning that incorrectly said a service could not be reserved on dates that were priced.
• Fixed the Price Checker resetting a late departure time used to test a late pick-up fee, and removed a validation error that always appeared when the Price Checker first opened.
• Fixed adding a grooming or other appointment-based service to a boarding reservation incorrectly assigning it to the same run as the boarding stay.
• Fixed the training enrollment flow in the Pet Parent Portal losing a customer's selected class sessions when they were asked to add a payment card; enrollment now resumes and completes once the card is added.
• Fixed an employee's schedule page showing hours from other facilities that did not appear on the Schedules list, where saving the page could move those hours to the current facility.
• Fixed some SMS messages missing from the SMS Messages Sent report.
• Fixed the Free Trial banner still appearing, with outdated feature limits, after upgrading to a paid plan for free with a promo code.
• Fixed errors when validation fails while creating a run.